For all drop-in workshops, the following applies:

• All bookings for Drop-In Workshops are final and non-refundable once purchased.
• If you can no longer attend a training event, please notify us as soon as possible by emailing contact@improvchippy.com.
• We are unable to offer refunds or transfers if you can no longer attend, including for illness, travel disruption, or other personal circumstances.
• You may request to transfer your booking to another person if you can no longer attend so long as they have the necessary prerequisites for the session. To request a transfer email us with the name of the person you are transferring the lesson to in advance of the workshop. Permission is not granted until you receive an email back from us.
• If The Improv Chippy cancels a Drop-In Workshop, all participants will receive a full refund, including any booking fees.
• If a Drop-In Workshop is rescheduled, your booking will automatically transfer to the new date. If you cannot attend the rescheduled session, you will receive a full refund instead.
• Any exceptions (e.g. medical or family emergencies) will be at the sole discretion of The Improv Chippy Ltd.

We understand that plans can change, but please note that tickets for our shows and performances are sold for specific dates and times. As such, they are treated as leisure services under UK consumer law and are non-refundable once purchased.

• All ticket sales are final.
• We are unable to offer refunds or exchanges.
• This includes for illness, travel disruption, or other personal circumstances.
• You're welcome to transfer your ticket to someone else if you can no longer attend.
• If you are running late, please notify us by sending an email containing your name and when you expect to arrive to late@improvchippy.com. If you are more than 5 minutes late, you have not notified us, and the show is sold out, The Improv Chippy reserves the right to sell your ticket to anyone wishing to purchase on the door. If this is the case, and you show up and can no longer be seated, The Improv Chippy will only refund tickets for the people who can no longer be seated. For example, if you have purchased four tickets and we sell one to someone on the door, you will only be refunded for one ticket as three members of your group can still be seated.
• Any exceptions (e.g. medical or family emergencies) will be at the sole discretion of The Improv Chippy Ltd.

If an event is:

• Cancelled — you'll receive a full refund, including any booking fees.
• Postponed or rescheduled — your ticket will remain valid for the new date. If you can't make the new date, you can request a full refund.
• Significantly changed (for example, a major alteration to time, venue, or billed performers) — you'll be offered a refund or exchange.

Refunds (where applicable) are:

• Issued to the original payment method.
• Processed within 5-10 business days of the event cancellation confirmation.

If you purchased your ticket through an authorised partner or ticketing platform, please contact them directly — refunds will be handled under their policy.

This policy complies with the:

• Consumer Rights Act 2015
• Consumer Contracts Regulations 2013 (Regulation 28(1)(h)) — leisure services exemption

You retain your statutory rights in cases of event cancellation, misrepresentation, or non-delivery of service.

Any exceptions are solely at this discretion of The Improv Chippy Ltd.

We want you to be completely happy with your purchase. If you change your mind or are not fully satisfied, you have 28 days from the date of delivery to return your item for a refund or exchange provided it meets the conditions specified in our Returns Policy.

Once your return is received and inspected:

• We'll notify you by email.
• If approved, your refund will be processed within 5-10 business days to your original payment method.
• Original shipping fees are non-refundable, unless the item was faulty or damaged on arrival.

On the rare occasion that something is wrong and we cannot ship your order at all, we will contact you within 2 business days to let you know and will refund you the full amount.

Our digital products include downloadable materials, videos, recordings, and other online resources.

Under UK law, you have the right to cancel a digital content purchase within 14 days of your order unless you choose to access the content immediately.

By purchasing and accessing our digital products straight away, you agree to waive your 14-day right to cancel.

Once access has been granted or a file has been downloaded, we are unable to offer refunds, except where the product is faulty, misdescribed, or otherwise fails to function as advertised.

If you experience a technical issue or believe the product is defective, please contact us within 30 days of purchase, and we'll work to resolve it or issue a replacement/refund as appropriate.

For online courses that provide immediate access to all materials upon enrolment, refunds are not available once you have accessed any part of the course.

If your course is delivered over time (for example, weekly modules), you may request a refund before the first module has been released or within 14 days of purchase (whichever comes first).

This policy ensures fairness and complies with the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.