Last updated: 2025-10-17

Refund Policy

If you can no longer attend a course or workshop, please notify us as soon as possible by emailing contact@improvchippy.com.

• Cancellations do not automatically entitle you to a refund — refund eligibility and total amount refunded is determined according to the relevant section below (for 101 Terms, Non-Intensive Terms, Intensive Terms, Drop-In Workshops).
• Once the course or intensive has begun, a cancellation counts as a withdrawal, and your refund entitlement is based on the number of lessons or days commenced, as defined in the formulas below.
• You may transfer your booking to another participant only with prior written consent from The Improv Chippy Ltd.
• Failure to attend any lesson or intensive day without prior notice will not be considered a cancellation and will not qualify for a refund.

All cancellations must be received in writing via email and are considered effective from the date and time the email is received in our inbox.

Any exceptions (e.g. medical or family emergencies) will be at the sole discretion of The Improv Chippy Ltd.

In exceptional circumstances, we may need to cancel an entire term, intensive or workshop due to unforeseen events (for example, instructor illness, venue availability, or other events beyond our control). Should this occur, we will do our best to reschedule. In the event a course, intensive, or workshop is rescheduled in its entirety:

• All participants will be notified by email as soon as possible.
• Your booking will automatically be transferred to the new date(s).
• If you cannot attend the rescheduled date(s) or we cannot offer a rescheduled date(s), you are entitled to a full refund (including any booking or administration fees).
• Alternatively, you may choose to transfer your booking to another term, workshop, or intensive of equal value.

In rare cases, we may need to cancel part of a term or intensive due to unforeseen circumstances (for example, instructor illness, venue availability, or events beyond our control). In such an event, we will seek to reschedule to another date. In such an event, we will do our best to reschedule to another date.

• If a course, intensive, or workshop is rescheduled, all participants will be notified by email as soon as possible.
• Your booking will automatically be transferred to the new date(s).
• If you cannot attend the rescheduled date(s) or we cannot offer a rescheduled date(s), you are entitled to a refund for that individual part of the course only calculated using the formulas below.
• Alternatively, you can opt to receive a discount coupon of equal value for use on another term, workshop, or intensive.

For Terms the formula used is as follows:

Refund = Term Price x (1 - (Lessons Missed ÷ Total Lessons))

For Intensives the formula used is as follows:

Refund = Term Price x (1 - (Days Missed ÷ Total Lessons))

Note: If only part of a day is missed, we shall still treat that as a full day missed and you will receive a refund for that full day.

For any non-intensive 101 terms the following applies:

You are eligible for a full refund (minus booking fees) up until one week before the term is due to start.

After that date, you can get a full refund (minus booking fees) and minus an administration fee of £10, provided you email us to apply for it before the commencement of lesson three.

Assuming you have signed up for a taster session before the intro course, this essentially gives you three lessons (taster session, lesson one, lesson two) to ascertain if improv is for you with only a small financial outlay:

• Taster Session: Range from free to £5
• Booking fees: Depends on the external event provider but most likely under £5
• Administration Fee: £10 Total: £20 or less

If you request a refund after lesson three has commenced, your total refund amount will be subject to the following formula:

Refund = Term Price (minus booking fees) x (1 - (Lessons Commenced ÷ Total Lessons)) - £10 administration fee.

A lesson is counted as commenced as soon as it's scheduled start time has passed. Commencement is separate from individual attendance and these formulas apply regardless of your attendance of the course.

All refund claims are subject to the date and time they are lodged via email and must be lodged before the scheduled start of the final lesson of the course. You are ineligible to claim a refund once the final lesson of the term has commenced. Any exceptions to this rule (e.g family emergency) will be at the sole discretion of The Improv Chippy Ltd.

For example, say you are booked on an 8 week term, attend lessons one and two, miss lessons three and four, and then apply for a refund the day after lesson four. Lesson three and four are counted as commenced and you will not be eligible for additional refunds for the lessons you did not attend. The formula that applies to you will be:

Term Price (minus booking fees) x (1 - (4 / 8)) - £10 administration fee.

On applying for your refund, you will not be eligible to participate in any more lessons in that term. You will also not be eligible for the 50% discount we give to anyone who wishes to retake the course and you will have to pay full price if you wish to take the course again.

For example, if there are no booking fees and you have paid £200 for an 8 week course, here is what you would get back depending on when you decided to drop out:

More than 1 Week before the course starts: £200 = £200 refund.

Less than 1 week before the course starts: £200 - £10 = £190 refund.

After Week 1: £200 - £10 = £190 refund.

After Week 2: £200 - £10 = £190 refund.

After Week 3: £200 x (1 - (3 / 8)) - £10 = £115 refund.

After Week 4: £200 x (1 - (4 / 8)) - £10 = £90 refund.

After Week 5: £200 x (1 - (5 / 8)) - £10 = £65 refund.

After Week 6: £200 x (1 - (6 / 8)) - £10 = £40 refund.

After Week 7: £200 x (1 - (7 / 8)) - £10 = £15 refund.

After Week 8: Term is complete, no refunds given.

Any exceptions will be at the sole discretion of The Improv Chippy Ltd.

For all non-intensive terms (other than 101 terms) the following applies:

You are eligible for a full refund (minus booking fees) up until one week before the term is due to start.

Any later than that, and your total refund will be subject to the following formula:

Refund = Term Price (minus booking fees) x (1 - (Lessons Commenced ÷ Total Lessons)) - £10 administration fee.

A lesson is counted as commenced as soon as it's scheduled start time has passed. Commencement is separate from individual attendance and these formulas apply regardless of your attendance of the course.

All refund claims are subject to the date and time they are lodged via email and must be lodged before the scheduled start of the final lesson of the course. You are ineligible to claim a refund once the final lesson of the term has commenced. Any exceptions to this rule (e.g family emergency) will be at the sole discretion of The Improv Chippy Ltd.

For example, say you are booked on an 8 week term, attend lessons one and two, miss lessons three and four, and then apply for a refund the day after lesson four. Lesson three and four are counted as commenced and you will not be eligible for additional refunds for the lessons you did not attend. The formula that applies to you will be:

Term Price (minus booking fees) x (1 - (4 / 8)) - £10 administration fee.

On applying for your refund, you will not be eligible to participate in any more lessons in that term. You will also not be eligible for the 50% discount we give to anyone who wishes to retake the course and you will have to pay full price if you wish to take the course again.

For example, if you have paid £200 for an 8 week term, here is what you would get back depending on when you decided to drop out:

After Week 1: £200 x (1 - (3 / 8)) - £10 = £165 refund.

After Week 2: £200 x (1 - (3 / 8)) - £10 = £140 refund.

After Week 3: £200 x (1 - (3 / 8)) - £10 = £115 refund.

After Week 4: £200 x (1 - (4 / 8)) - £10 = £90 refund.

After Week 5: £200 x (1 - (5 / 8)) - £10 = £65 refund.

After Week 6: £200 x (1 - (6 / 8)) - £10 = £40 refund.

After Week 7: £200 x (1 - (7 / 8)) - £10 = £15 refund.

After Week 8: Term is complete, no refunds given.

Any exceptions will be at the sole discretion of The Improv Chippy Ltd.

For all intensive terms (including intensive 101 terms), the following applies:

You are eligible for a full refund (minus booking fees) up until one week before the intensive is due to start.

Between one week up until the start of the intensive you will be eligible for a full refund (minus booking fees) minus a £30 cancellation fee.

Any later than that, and your total refund will be subject to the following formula:

Refund = Intensive Price (minus booking fees) x (1 - (Days Commenced ÷ Total Days)) - £10 administration fee.

A day is counted as commenced as soon as the scheduled start time for the first lesson of that day has passed. Commencement is separate from individual attendance and these formulas apply regardless of your attendance of the course.

All refund claims are subject to the date and time they are lodged via email and must be lodged before the scheduled start of the final day of the intensive. You are ineligible to claim a refund once the final day has commenced. Any exceptions to this rule (e.g family emergency) will be at the sole discretion of The Improv Chippy Ltd.

For example, say you are booked on a three day intensive, you attend day one, leave halfway through day two and lodge your refund one hour before day three is scheduled to commence. You will not be eligible for additional refunds for the second half of day two and the formula that applies to you will be:

Refund = Intensive Price (minus booking fees) x (1 - (2 ÷ 3)) - £10 administration fee.

On applying for your refund, you will not be eligible to participate in any more of that intensive. You will also not be eligible for the 50% discount we give to anyone who wishes to retake and you will have to pay full price if you wish to take the course again.

For example, using a £200 intensive set over three days, you would be eligible for the following refunds depending on when you lodge your claim:

More than two weeks before intensive is due to start: Full refund.

Less than two weeks before intensive is due to start: £200 - £30 cancellation fee = £170 refund.

After Day 1: £200 x (1 - (1 / 3)) - £10 = £123.33 refund.

After Day 2: £200 x (1 - (2 / 3)) - £10 = £56.67 refund.

After Day 3: Intensive completed. No refunds given.

Any exceptions will be at the sole discretion of The Improv Chippy Ltd.

For all drop-in workshops, the following applies:

• All bookings for Drop-In Workshops are final and non-refundable once purchased.
• We are unable to offer refunds or transfers if you can no longer attend, including for illness, travel disruption, or other personal circumstances.
• You may request to transfer your booking to another person if you can no longer attend so long as they have the necessary prerequisites for the session. To request a transfer email us with the name of the person you are transferring the lesson to in advance of the workshop. Permission is not granted until you receive an email back from us.
• If The Improv Chippy cancels a Drop-In Workshop, all participants will receive a full refund, including any booking fees.
• If a Drop-In Workshop is rescheduled, your booking will automatically transfer to the new date. If you cannot attend the rescheduled session, you will receive a full refund instead.

Our subscription services may include a mix of in-person sessions, online materials, and digital community access. These operate on a recurring billing basis.

• Subscriptions renew automatically unless cancelled.
• You can cancel your subscription at any time.
• Cancellations take effect at the end of your current billing period. You will continue to have access to all sessions and digital content until that date, and no further payments will be taken.
• Once a new billing period begins, payments are non-refundable, except as provided below.

You may be entitled to a refund in the following circumstances:

• If you cancel within 14 days of your initial purchase and before attending or accessing any part of the subscription, you will receive a full refund.
• If the service is faulty, unavailable, or not as described, you may receive a full or partial refund, depending on the circumstances.
• Refunds are not available for partial months, missed classes, or unused digital access once a billing period has started.

• For monthly subscriptions, access continues until the end of the current month and renews automatically unless cancelled.
• For term-based subscriptions (e.g. 8-week terms), cancellation will take effect at the end of that term.

You can cancel your subscription at any time by:

• Logging into your account and selecting “Cancel Subscription”, or
• Contacting us at contact@improvchippy.com with your name, email, and subscription details.

Subscription credits and block credits are not available to use for drop-in workshops involving external guest teachers unless specified.

We understand that plans can change, but please note that tickets for our shows and performances are sold for specific dates and times. As such, they are treated as leisure services under UK consumer law and are non-refundable once purchased.

• All ticket sales are final.
• We are unable to offer refunds or exchanges.
• This includes for illness, travel disruption, or other personal circumstances.
• You're welcome to transfer your ticket to someone else if you can no longer attend.
• If you are running late, please notify us by sending an email containing your name and when you expect to arrive to late@improvchippy.com. If you are more than 5 minutes late, you have not notified us, and the show is sold out, The Improv Chippy reserves the right to sell your ticket to anyone wishing to purchase on the door. If this is the case, and you show up and can no longer be seated, The Improv Chippy will only refund tickets for the people who can no longer be seated. For example, if you have purchased four tickets and we sell one to someone on the door, you will only be refunded for one ticket as three members of your group can still be seated.

If an event is:

• Cancelled — you'll receive a full refund, including any booking fees.
• Postponed or rescheduled — your ticket will remain valid for the new date. If you can't make the new date, you can request a full refund. Significantly changed (for example, a major alteration to time, venue, or billed performers) — you'll be offered a refund or exchange.

Refunds (where applicable) are:

• Issued to the original payment method.
• Processed within 5-10 business days of the event cancellation confirmation.

If you purchased your ticket through an authorised partner or ticketing platform, please contact them directly — refunds will be handled under their policy.

This policy complies with the:

• Consumer Rights Act 2015
• Consumer Contracts Regulations 2013 (Regulation 28(1)(h)) — leisure services exemption

You retain your statutory rights in cases of event cancellation, misrepresentation, or non-delivery of service.

Any exceptions are solely at this discretion of The Improv Chippy Ltd.

We want you to be completely happy with your purchase. If you change your mind or are not fully satisfied, you have 28 days from the date of delivery to return your item for a refund or exchange provided it meets the conditions specified in our Returns Policy.

Once your return is received and inspected:

• We'll notify you by email.
• If approved, your refund will be processed within 5-10 business days to your original payment method.
• Original shipping fees are non-refundable, unless the item was faulty or damaged on arrival.

On the rare occasion that something is wrong and we cannot ship your order at all, we will contact you within 2 business days to let you know and will refund you the full amount.

Our digital products include downloadable materials, videos, recordings, and other online resources.

Under UK law, you have the right to cancel a digital content purchase within 14 days of your order unless you choose to access the content immediately.

By purchasing and accessing our digital products straight away, you agree to waive your 14-day right to cancel.

Once access has been granted or a file has been downloaded, we are unable to offer refunds, except where the product is faulty, misdescribed, or otherwise fails to function as advertised.

If you experience a technical issue or believe the product is defective, please contact us within 30 days of purchase, and we'll work to resolve it or issue a replacement/refund as appropriate.

For online courses that provide immediate access to all materials upon enrolment, refunds are not available once you have accessed any part of the course.

If your course is delivered over time (for example, weekly modules), you may request a refund before the first module has been released or within 14 days of purchase (whichever comes first).

This policy ensures fairness and complies with the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.