Last updated: 2025-10-17

🔒 Privacy Policy

At The Improv Chippy Ltd, we are committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, store, and share your data when you visit our website, attend an event, make a purchase, or interact with us online or in person.

By using our website or services, you agree to the terms of this Privacy Policy.

The Improv Chippy Ltd
VBA 3, E-Factor, The Enterprise Village
Prince Albert Gardens
Grimsby, North East Lincolnshire
DN31 3AT
United Kingdom

Registered company number: 16379136.
We are also registered with the Information Commisoner's Office.

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please email us at contact@improvchippy.com.

We collect information in the following ways:

• When you purchase tickets, sign up for workshops or courses, or join our mailing list.
• When you contact us by email, social media, or in person.
• When you create an account or fill in forms on our website.

This may include:

• Name, email address, phone number, and postal address
• Payment details (processed securely by third-party providers such as Stripe)
• Any additional information you choose to provide (e.g. access needs or preferences)

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited, time spent on each page, and referral source
• Cookies and similar technologies

We may receive limited personal data from:

• Payment processors (e.g. Stripe)
• Email, marketing and analytic services (e.g. Resend, PostHog)
• Infrastructure services (e.g Vercel, Cloudflare, Convex)
• Ticketing platforms or event partners (e.g. TryBooking, Eventbrite)
• Parents, guardians, or schools - when registering young participants for youth programs or workshops

We use your data to:

• Process bookings, payments, and registrations
• Communicate with you about upcoming shows, workshops, or changes to events
• Send newsletters or updates (only if you've opted in)
• Improve our website, services, and customer experience
• Maintain safety and security during in-person events
• Comply with legal or regulatory obligations

We will never sell your personal data or share it with third parties for their own marketing purposes without your explicit consent.

We may occasionally contact you with information about partner organisations, festivals, or events that we believe may be relevant or of interest to you.
These communications will always come from The Improv Chippy Ltd, and we will not share your data with those third parties unless you have explicitly agreed to it.

For co-produced or jointly marketed events, The Improv Chippy Ltd and the partner organisation may act as joint controllers. In such cases, both parties remain responsible for protecting your personal data in line with applicable data protection laws.

Some workshops, classes, or events hosted at The Improv Chippy may be delivered by guest instructors, visiting teachers, or third-party performers.

If you purchase a ticket to an event organised by a third-party company, troupe, or instructor, we will share only the booking information necessary to deliver your purchase (such as your name and contact details) with that organiser so they can administer the event.

This sharing is limited to what is required to provide the service you have purchased.
The third-party organiser acts as an independent data controller and is responsible for handling your information in accordance with their own privacy policy.

In some cases, guest instructors or performers may collect information directly from you (for example, if you sign up with them separately or ask to receive updates). When this happens, they act as independent controllers and their own privacy policy will apply.

We do not permit third parties to use information obtained through us for their own marketing unless you have explicitly consented to it.

Under UK data protection law, we rely on one or more of the following lawful bases:

• Contractual necessity — to fulfil a booking or provide a service you've requested
• Consent — when you subscribe to our mailing list or agree to marketing communications
• Legal obligation — to comply with laws or requests from authorities
• Legitimate interests — for essential business operations such as analytics and service improvement, provided these interests do not override your rights

We store your data securely using reputable third-party services and providers. Access is restricted to authorised staff and contractors only.

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

Our data is currently stored across the UK, USA and EEA. All providers comply with GDPR regulations.

We use trusted third-party providers to operate certain parts of our business, such as:

• Stripe - payment processing
• Resend - email delivery
• Vercel - website hosting
• PostHog - analytics
• Convex - database
• Cloudflare - domains & security

Each provider has its own privacy policy and complies with applicable data protection laws.

We keep your personal data only for as long as necessary for the purpose it was collected.

Examples:

• Purchase records: up to 10 years (for accounting and legal compliance)
• Staff and contractor records: retained for up to 10 years after employment or engagement ends, in line with HMRC, tax, and employment law requirements.
• Mailing list subscriptions: until you unsubscribe
• Student records (including course history and performance notes): retained indefinitely for legitimate educational and administrative purposes, such as verifying past attendance, determining class placement, and supporting returning students.
• Performer records: retained indefinitely as part of The Improv Chippy’s historical or archival record, reflecting the company’s artistic history and legacy.
• Safeguarding and conduct records: where a member of staff, contractor, performer, or student has been involved in a serious incident (for example, relating to safety, harassment, discrimination, or abuse), relevant records may be retained indefinitely where necessary to protect others, comply with safeguarding duties, or prevent re-engagement in the future.

After these periods, your data is securely deleted or anonymised. We regularly review these records to ensure they remain relevant.

You may request deletion of your data at any time by contacting contact@improvchippy.com, subject to any legal, contractual, or safeguarding obligations that may require us to retain certain information.

Under the UK GDPR, you have the following rights:

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate or incomplete data
• Erasure (“Right to be Forgotten”) — request deletion of your data
• Restriction — limit how we use your data
• Portability — request a copy in a structured, commonly used format
• Objection — object to processing based on legitimate interests or direct marketing
• Withdraw consent — if processing is based on consent

To exercise any of these rights, contact us using the details at the top of this page.

If you're not satisfied with how we handle your data, you can contact the Information Commissioner's Office (ICO).

We use cookies and similar technologies to:

• Ensure our website functions properly
• Analyse traffic and performance
• Understand user behaviour to improve our site

You can control cookies through your browser settings or opt out of analytics cookies when first visiting our site.

We may use analytics tools (e.g. PostHog) to collect anonymised usage data. This helps us understand how users engage with our content and improve accessibility and performance.

To help protect our website from spam, abuse, and automated bots, we may store a small, anonymous token in your browser's local storage. This token allows us to apply fair rate limits, maintain security, and ensure the site remains available to all users. It does not identify you personally, and it is not used for tracking, advertising, or analytics.

Our website and the majority of out services are generarlly aimed at those aged 18 and over, and we do not knowingly collect personal data from anyone under that age without consent. However, The Improv Chippy Ltd may on occasion offer classes, workshops, or events specifically for young people (under 18s). When we do so, we will:

• Obtain parental or guardian consent before collecting or processing any personal information about participants.
• Clearly explain what data we collect (such as names, emergency contacts, medical or access information).
• Use the data only for the administration, safety, and delivery of the program.
• Never use children's data for marketing or promotional purposes without explicit written consent from a parent or guardian.
• Store all youth program data securely and limit access to authorised staff and instructors.

Parents or guardians may request access to, correction of, or deletion of their child's information at any time by contacting contact@improvchippy.com.

• We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.
• The “Last Updated” date at the top of this page will indicate the most recent revision.
• Significant changes will be announced via our website or mailing list.